Sunset Systems in Ypsilanti, MI Open now

Reviews about Sunset Systems

• ★ ★ ★ ★ ★

  June 10, 2019, by A. Joseph
  I came to Sunset computers two weeks ago, and as busy as I am I really wanted to take the time out to write a proper review/thank you to the folks that work there. Two weeks ago my computer screen shattered, and I was desperately looking for a place that could fix it (it's a touch screen so it apparently needed special attention/equipment). I was calling all these local spots just going through google searching repair shops, and most places had a fee just to see the computer- not to fix it, but just to examine the damage. I can appreciate that time is money, and so I don't mind a fee in theory, but in most businesses consultation is generally FREE. Getting a quote should not cost you money in most cases. I ended up calling Sunset Computers, and right from the get-go their employee Alex Fisher asked me a series of questions to understand what the damage was, and he was just so professional and sensitive towards my ordeal (and anyone who has broken their computer or phone feels like it was an ORDEAL lol even though obviously it is not the end of the world). Alex recommended I come in, so he could assess the damage (free of charge), and also gave me practical and genuine advise on the phone. I did not feel they were in the business of taking your money, I felt like they sincerely wanted to help. The store is in Ypsilanti which is a drive for me, but it was worth it. They were just as nice and accommodating in person as they were on the phone- and most importantly they were HONEST. They told me what they could fix, and what they could not- and in any "repair shop" situation that level of transparency is rare, and deserves 5 stars on its own. I was so pleased with their service, and I would recommend them to anyone without hesitation.